['Privacy Policy\n\nAt Éloquence Langues, we are committed to protecting your privacy and ensuring the security of your personal data when you use our online platform or services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.\n\n1. Information We Collect \nWe collect personal information that you provide directly to us when using our services, such as: \n- Full name \n- Contact details (phone number, email address, postal address) \n- Language learning preferences and goals \n- Payment and billing information \n- Records of your interactions with our tutors and assessments \n\nWe may also collect technical data automatically when you visit our online platform, including: \n- IP address \n- Browser type and version \n- Operating system \n- Usage data and cookies to improve user experience \n\n2. Use of Your Information \nYour personal data is used to: \n- Provide and personalize language coaching, tutoring, exam preparation, and corporate training \n- Manage bookings, payments, and communication regarding our services \n- Improve our offerings and enhance your learning experience \n- Comply with legal obligations and protect our legitimate interests \n\n3. Legal Basis for Processing \nWe process your personal data based on your consent, the necessity to perform a contract, compliance with legal obligations, or our legitimate interests, such as service improvements and fraud prevention.\n\n4. Data Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in delivering services, under strict confidentiality agreements. Disclosure may also occur if required by law or legal process.\n\n5. Data Retention \nWe retain your personal data only as long as necessary for the purposes outlined or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.\n\n6. Your Rights \nUnder GDPR, you have the following rights: \n- Access your personal data and receive a copy \n- Request correction of inaccurate information \n- Request erasure of your data under certain conditions \n- Object to or restrict processing \n- Data portability to another service provider \n- Withdraw consent at any time without affecting prior processing \nTo exercise your rights, please contact us at our physical address provided below.\n\n7. Data Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.\n\n8. Cookies and Tracking Technologies \nOur online platform uses cookies and similar tools to enhance functionality, analyze usage, and provide personalized content. You may manage cookie preferences via your browser settings.\n\n9. International Data Transfers \nIf your data is transferred outside the European Economic Area, we ensure adequate protections consistent with GDPR requirements are in place.\n\n10. Contact Information \nFor any questions, concerns, or requests regarding your privacy or this policy, please contact: \nÉloquence Langues \n27 Rue Saint-Jacques, 3rd Floor \n75005 Paris, Île-de-France \nFrance\n\nWe reserve the right to update this Privacy Policy periodically. Changes will be communicated on our platform accordingly. We encourage you to review this policy regularly to stay informed about how we protect your information.', 0.0011612, 'gpt-4.1-mini']